Quick response and service....I called to set an appt on Friday afternoon, my carpet was cleaned by noon Monday. Carpet looks like new after being trampled for years by a cartwheeling 8 yr old and a 2 yr old snack packer. I highly recommend Genesis and will definitely patronize this business again.
My husband and I have been using Genesis for about 5 years now for mostly carpet cleaning, but also for upholstery and a boat cleaning. Derek does a great job, is extremely courteous and professional, and makes you feel at ease. I completely trust him and won't use anyone else (I made that mistake once with Magic Carpet Care and had a nightmare of an experience). He returns messages promptly when out in the field, and always calls ahead when he's on is way. His prices are also a bonus. Very good value!
Very impressed with Derrick, the owner, and Genesis Floor Care. He steam cleaned our entire house (carpet, two couches, one of which was VERY worn) and the inside of our car and did an excellent job. The couches and car are like new! He was efficient, thorough and super friendly to boot. The price was very reasonable considering the time (3+ hours) it took to detail the house, and he gave me a quote over the phone before scheduling the visit. Plus he is super friendly and customer-service oriented. Would definitely recommend to friends and neighbors.
Genesis Floor Care is the only carpet cleaning company that I would even consider using in the Austin Metro area. The owner and his staff have integrity, they treat customers right, and they do what they say they will do every time! They have always done 5 star work for me and my family. They are expects at cleaning carpet and charge a very fair price for the exceptional work that they do. Thank you Genesis Floor Care!
Derek came and cleaned my carpets a few Saturdays ago and I am so happy with the results! He was super nice and professional. I will definitely be calling back next time we need to get the carpets cleaned!
Derek did an amazing job as usual! I've used him in the past and he's courteous, timely and effective. Most importantly the detergent he uses isn't overly fragrant which is great because I'm sensitive to fragrances. My house feels clean and refreshed after he leaves and I just love that feeling! I highly recommend Genesis and am confident Derek will do a great job for you!
Genesis has been cleaning our carpets for years! They are trustworthy and fairly priced. I had a number of negative experiences before we found Genesis. We wouldn't use anyone else for our carpet cleaning. Genesis is the best!
Derrick Abercrombie showed up on time and knocked my floors out 1 2 3. He was pleasant and well-spoken and I watched him put extra effort into getting my carpets as good as they can be after the flood we suffered. They use heavy duty professional grade equipment and I'm really happy with the outcome I thought for some time we have to rip the carpets out after our flood. I had somebody else show up earlier in the day and I was extremely dissatisfied with their quote and attitude then their secondary on-site estimate I definitely felt like I was getting jerked around. I'm really very glad I found Derrick and Genesis Floor Care. 100% will use again.
Here's a worthy update I don't know how he did it but he got stains out of the carpet that two different companies over the past five years could not remove. Good job.